In the quest to get workers paid as fast as possible, Instant Pay was introduced as means for workers to control when they got paid by accessing their wages and instantly transferring it to an active debit card. This was such an important initiative that we decided to add it to the top of the mobile app and redesign the entire app home page for better worker control.
Limitations and Solutions
Due to some banking limitations, fee structures and laws about Earned Wage Access, we had to design this for workers to cash out their full amount up to $250.00. We also wanted to show a clear view into their monthly financial earnings and easier widgets for their upcoming shifts, time off and PTO balances.
Fail-safe designs
I designed a new confirmation system to ensure no accidental instant pay/fees took place without the worker's explicit actions. I introduced a new slide-to-confirm button to our system, along with new confirmation screens for various states. Mockups were essential when demoing this to users to get their full buy-in.
Better widgets
Workers needed clear, easy to use widgets that would help them in their job the most. I designed tools to help them see their upcoming shifts, upcoming time off, time off balances and next company holiday. It also made clear when important documents were available, and insights into their paycheck.
